Job Description
Division 400
Summary Description:
Exemplary Duties / Responsibilities:
Education/Experience
Knowledge/Skills
Core Competencies:
To perform the job successfully an individual should demonstrate the following competencies;
Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
Project Management – Develops project plans, coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities
Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment
Desirable Qualifications :
This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
Goodwill is a culturally diverse and inclusive organization.
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