Job Description

Groot is looking for an experienced Dispatcher to join the team at our hauling location in the Elk Grove Village, IL .

DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
• Assisting driver(s) when a pick up or delivery is in question before servicing.
• Scheduling and dispatching work to various employees and departments throughout the day.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

MINIMUM JOB REQUIREMENTS:

• High school diploma or equivalent preferred.
• 2 years of Dispatcher experience in a transportation or logistics atmosphere preferred.
• Excellent organization and communication skills, both orally and written.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status

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